Refund policy

Cancellation Policy

You can cancel the order within fourteen days without providing any reason. However, there is no right of return for the products unless the goods are damaged or do not comply with the guidelines agreed upon in the purchase contract.

Cancellation Period

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

Cancellation Declaration

To exercise your right of cancellation, you must inform us, AWAVE GmbH, Chiara-Ambra-Platz 1, 77743 Neuried, Tel.: (+49) 7807/95 66 190, Fax: (+49) 07807/95 66 48, E-Mail: info@awave.de, of your decision to cancel this contract by means of a clear declaration (e.g., a letter sent by post, fax or e-mail). You can use this cancellation form for this purpose, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to cancel this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods

There is only a right of return for the products if the goods are damaged or do not comply with the guidelines agreed upon in the purchase contract. In these cases, you bear the direct costs of returning the goods.

Compensation for Value Loss

You are only liable for any diminished value of the goods if the value loss is due to handling the goods in a manner other than what is necessary to establish the nature, characteristics, and functioning of the goods.